Having been beauty editors for the past few decades, professionals at Glossier do not seek to hide the real you, instead, they make you stand out in your personal best. Using Glossier will help you unlock your natural glowy skin and not make you look like a whole person. The wide assortment of their merchandise is fun and easy to use. It is tested and certified safe to use for all skin types by experienced dermatologists. Glossier products come with reasonably affordable prices and the stellar quality is preserved until the formula is completely exhausted. All the products are dreams of customers made true. 

Usually, customers return products for three main reasons:

They did not like the product 

At times when a certain product does not please the customer, Glossier takes all this feedback in its stride and helps you get a better experience of their best products in a way that suits you.

This was not what they had ordered.

If there is a case of faulty shipment Glossier will rectify the mistake and make sure the desired products reach your doors as soon as possible.

Received Glossier as a gift and did not like it

Sometimes presents which mean well might not be what you are looking for. In these situations Glossier has you covered and helps you exchange your product without much hassle.

Glossier’s Return Policy 

Glossier’s Return Policy is often known to be consumer-friendly and fair. Customers can place the return order online or they may visit the store in person.  However, customers are required to file a return request within 30 days of purchase, which is a fair standard retained by the company. After the stipulated period any return request will not be accepted. 

Before you return or exchange a product, ensure that the product is not damaged when returning. Pack it carefully so that the product reaches the facility in its original condition. 

To return the products online, customers will have to Email Glossier at gTEAM@glossier.com. All interactions with the company regarding any issues will happen through this account.  In the email, customers must mention:

 Their name, Address, Order Number (GLO #), and The name of the products they wish to return.  

Glossier does not dish out return slips with the product. Hence, the customer will not face any inconvenience that might otherwise occur on losing the slip. 

Note: Gift cards and store-specific merchandise are final sales. They will not be accepted for returns and exchanges. 

Refund

The refund process starts as soon as Glossier receives your returned products. It may take anywhere between 5 to 10 business days. 

It will be issued in the same form of payment used by you originally for the purchase. Thus, if you used a credit card, the reimbursement will appear in your credit card statement. The only exception is cash payments. Cash payments will be reimbursed as store credit. 

Initial shipping fees paid will also be covered in the refund. However, the cost you bear to return the products is not refunded. In case you were offered a discount when you purchased the product, you are eligible only to collect the amount you paid. 

Gift returns 

To return a gift, you need to provide the Order # (GLO#), the gifter’s first and last name, their email address, and the name of the products. You shall be refunded in the original form of payment once the original order is tracked. Also, the giver won’t be notified of the process, so you don’t have to worry about that.

Conclusion

Glossier is one of the top-notch companies in the skincare sector. It is an innovative beauty brand that breaks the stereotypes in the industry. However, no one is perfect without a single flaw and Glossier is no exception to the rule. If by any chance you don’t like the products or you receive a different order, Glossier spares no time in setting it right. Glossier’s return policy is just and straightforward to understand. Glossier has cut right to the chase. There is only one Email address you need to remember: gTEAM@glossier.com, after that as Glossier phrases it, “ we will take care of the rest”.

Does Glossier provide custom stickers to customers?

Ans: Yes, Glossier gives seasonal stickers along with each purchase to its customers. However, stickers will not be provided individually.

Are there any products that Glossier does not accept for returns or exchanges?

Ans: Glossier does not allow returns or exchanges for its store-specific merch, gift cards, and sweatshirts.